Based on your comments and suggestions we've created a list of frequently asked questions to help you with your selection. Feel free to contact us if you can't find what you're looking for.
Q) What kind of shipping options do I have and how much does it cost to ship it to U.S mainland?
A) We ship via insured UPS Priority or FedEx for express delivery. Shipping to East coast and rural areas takes minimum of 2 business days. Shipping within the U.S takes approximately 4-8 days.
Please note: due to our remote location actual delivery time may vary depending on shipment destination. Most orders are filled within 24 hours and FedEx orders are given priority treatment. U.S and International orders will be subject to a surcharge according to the size, weight and price of an item to cover additional shipping and insurance expenses. Total shipping cost will be automatically calculated and displayed during the checkout process.
Q) I'm not familiar with the metric system? How much is 1 inch as compared to 1 cm?
A) For the convenience of our international customers our items have dimensions both in inches (or feet) and cm (or meters).
1 inch = 2.54 centimeters | 1 foot = 30.48 centimeters.
Q) Do you offer a certificate of authenticity?
A) With every purchase of antique jewelry, antique artifacts or any piece from our collectors gallery we can provide you with a certificate stating the authenticity, craftsmenship and high quality of the sold piece.
Q) Where do your jewelry and antiques come from?
A) All designer and reproduction jewelry is designed and manufactured in Hawaii by the owners: Tsajon and Kamalia. Antique and reproduction artifacts as well as carpets are primarily collected and manufactured in the Indian subcontinent of India, Nepal, and Tibet. The stone garden statuary comes from Java, Burma, and India. Lacquered artifacts and the rain drums are from Thailand. All products are personally selected and guaranteed by the owners for quality and craftsmanship.
Q) Do you charge any sales tax?
A) Jewel of the Lotus does not charge any sales taxes on domestic / international shipments except for the orders coming from Hawaii. Currently Hawaii sales tax is: 4.167%
Q) How will I know if my order is confirmed?
A) If you provided a valid e-mail address during the registration / checkout process, you will receive an e-mail shortly after you completed your online order. In addition registering as a customer allows you to check on the status of your order at any time.
Q) How will I know my order is shipped?
A) You may check if your order has been shipped at My Account page available for registered customers only. Once your order is shipped a confirmation email along with the tracking number will be sent to you.
Q) How can I pay for my order and what credit cards do you accept?
A) You may pay for your order by credit / debit card or Paypal. Most of the items can also be purchased using Google Checkout method. We accept Visa, Mastercard, American Express and Discover cards.
Q) How safe is it to shop online at jewelofthelotus.com?
A) Using your credit card to shop at www.jewelofthelotus.com is completely safe. When you use your credit card to shop on our website, rest assured that the transaction is secure. jewelofthelotus.com together with our online payment solution providers, use the latest 128 bit SSL technologies that safeguards your personal information and guarantees privacy. Give it a try and see for yourself why shopping at jewelofthelotus.com is 100% safe--guaranteed.
Q) Can I cancel my order?
A) Yes, you can cancel your order anytime before your order is shipped, which is typically within 24-48 hours after your payment is verified. Simply send us an email indicating the Order ID number, the Billing Name, Billing Address and the reason for canceling your order. Please do not send any credit card information using email. Once the order has been shipped, you may return the items after you receive them. Please refer to more information on
Returns & Exchanges..
Navarathna RingAdd to Wishlist
